IVRis an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. IVR is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company

IVR is a self-help tool to your business. Every business needs a good customer support system and because this depends on how well you bring the customer satisfaction level to a meaningful point by giving value to the customer’s time and providing him with a solution.

Let’s look at why you should not avoid an IVR when it comes to designing a good customer support system for your business.